6-15-6-103 Minamiaoyama, Minato-ku Tokyo Japan 107-0062
Distributor Contact Information:
Please direct all inquiries to the above mentioned email address.
Price of Merchandise:
The price is indicated for each individual piece of Merchandise and is non-inclusive of sales tax.
Sales tax is 8% for Merchandise ordered with intended delivery in Japan (The indicated price of each piece of merchandise is non-inclusive of sales tax), and shipping fees. For a detailed breakdown, please see below.
Shipping Fees for Merchandise ordered with intended delivery in Japan
Method of Payment:
Credit card payment only. For more detailed information please refer to the Terms and Conditions.
Shipping of Merchandise:
Delivery of Merchandise under Services is only available within Japan, Hong Kong and US. For more detailed information please refer to the Terms and Conditions.
Return or Exchange of Merchandise:
We do not accept any return or exchange of Merchandise. However if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product, TRÉSOR will accept a return or exchange of the Merchandise in accordance with this provision. The purchaser shall contact TRÉSOR within 7 days of the receipt of Merchandise by sending an e-mail with his/her entry confirmation number to onlinestore[at]tu-es-mon-tresor.com. Following receipt of such e-mail TRÉSOR will begin return or exchange procedures. In the event a merchandise exchange is possible, TRÉSOR will be responsible for the return shipping costs and re-shipping costs of the appropriate merchandise. However, if merchandise exchange is not possible, a full refund of payment will be made. Please be aware that if the purchaser does not contact TRÉSOR by e-mail within 7 days of the receipt of Merchandise regardless of whether the package is sealed and unopened, a return or exchange will not be accepted. For more detailed information please refer to the Terms and Conditions.
Please be aware that once a purchase agreement has been enacted,TRÉSOR will not accept any cancellations of the purchase for any reasons whatsoever.