Legal - Terms & conditions
1. Terms & conditions
Please be aware that once you have submitted your order you will be unable to change any information. Please make sure to enter all information correctly. We are unable to accept any cancellations. Please also be aware that tu-es-mon-tresor.com may not fulfill your order even once a purchase agreement has been enacted. In this case tu-es-mon-tresor.com may cancel your order and a full refund of payment will be made. Please be aware of above terms and conditions when placing an order. The information and services (hereinafter referred to as "Services") available and published on tu-es-mon-tresor.com, (hereinafter referred to as the "Site") operated and owned by Tresor Co.,Ltd (hereinafter referred to as “Tresor”) shall be in compliance with the terms and conditions set forth herein (the "Terms & Conditions"). Use of this site constitutes acceptance of and agreement to be bound by the Terms & Conditions.
The term "Users of this Site" means any and all individuals or entities that use(s) this Site and its Services under the Terms & Conditions. Any use of this Site and its Services will constitute an acceptance of and agreement to comply with the Terms & Conditions.
3. Use of services
Any User of this Site and its Services shall be in compliance with the Terms & Conditions when using this Site and its Services.
4. Prohibited use
Users of this Site are prohibited from performing the following actions: (i) To provide his/her or third party's false information during the use of this Site; (ii) To act in such a way as may impede or interfere with the Services to be provided by this Site; (iii) To act in such a way as may infringe upon intellectual property rights such as trademark rights, copyrights, design rights, patents, and/or portrait rights, privacy rights, publicity rights, or other rights or interests of Tresor, any User of this Site, and/or any third party; (iv) To act in such a way that is or may potentially be damaging, detrimental, or of annoyance to Tresor, Users of this Site, and any third party; (v) To use Services using a credit card inappropriately. (vi) To act in such a way as may be a violation of public policy, the Terms & Conditions, or laws or governmental regulations of whatever jurisdiction; (vii) To act in such a way as may be harmful to the reputation of Tresor or an impediment to the Services of this Site; (viii) To eradicate or alter information belonging to Tresor, Users of this Site, and/or any third party; (ix) To transmit, provide, or recommend viewing programs containing computer viruses or other detrimental programs or software; or (x) Any other actions that Tresor reasonably regard as unacceptable.
5. Revisions and scope of the terms & conditions
(i) The Terms & Conditions are applicable to Tresor and users of this Site and its Services. (ii) Each User of this Site acknowledges Tresor right to revise or update in its entirety or partially the Terms & Conditions without any prior notice. (iii) Once Tresor revises or updates in its entirety or partially the Terms & Conditions, the revised or updated provisions will be applied in connection with this Site and shall constitute the terms and conditions for providing Services through this Site.
6. Purchase of merchandise
(i) Users of this Site may purchase merchandise or procure certain services (hereinafter referred to as "Merchandise" from Tresor. (ii) Users of this Site shall offer to purchase Merchandise in accordance with the procedures set forth by Tresor, by use of the Services to place an order. (iii) Once an order is received, an email ("Order Confirmation") containing the order confirmation and order details will be sent from this Site. At this time, a purchase agreement will be enacted between the User and Tresor pertaining to the corresponding order and all items contained therein. (iv) Once a purchase agreement has been enacted, cancellation of the order, changes to the details of an order or any of the terms and conditions of purchase may not be accepted. (v) The previous clauses of this article notwithstanding, in the case that the User is found to have exercised misconduct or inappropriate behavior associated with the use of the Services, Tresor will have the right to retract or cancel any purchase agreement and to take any other appropriate measures.
7. Method of payment for merchandise
(i) The total payment amount for the Merchandise shall be the purchase price inclusive of any applicable tax, as well as the shipping costs, and any other service charges. (ii) The payment for Merchandise purchased through this Service can be made by the purchaser's own credit card [Visa, Mastercard, American Express] of which the purchaser must be the user. (iii) When making a payment by credit card, Tresor maintains the right to seek pre-approval for payment limited to the order total. Billing will take place after the order has begun the dispatch process. (iv) If payment is made by a credit card, the purchaser shall be in compliance with the terms and conditions set forth in a separate agreement between the purchaser and the Credit Card Company. If for any reason there is any dispute or conflict between the purchaser and the credit card company, or any third party, it is the responsibility of the purchaser to settle such a dispute or conflict, and Tresor will assume no responsibility in connection with such a dispute or conflict. (v) For payments made by credit card, payment receipts will only be issued if the purchaser sends an email to onlinestore[at]tu-es-mon-tresor.com requesting a payment receipt. It is not possible to issue a payment receipt for orders that are delivered outside of Japan.
8. Shipping of merchandise
(i) Delivery of Merchandise under Services is available to over 100 countries. To find out if delivery can be made to your area please write to: onlinestore[at]tu-es-mon-tresor.com. (ii) Merchandise ordered with intended delivery in Japan will be dispatched from Japan, and merchandise ordered with intended delivery outside of Japan will also be dispatched from Japan.
9. Shipping costs, service charges, and import duties and taxes
The User shall bear all the shipping costs associated with the delivery of Merchandise, except shipping within Japan and for merchandise purchases of total more than ¥50,000 (excluding tax) will be free of shipping fees. All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price shown at checkout.
10. Return of merchandise
We only accept returns for unworn items in their original condition within 14 days of delivery date. For details please go to Returns page.
11. Use of personal information
13. User's Registered Account
(i) Users of the Services can create an account (hereinafter referred to as "Account") as a registered user. (ii) It is advised that Users do not disclose the information in their Account to any third party. (iii) Users shall bear full responsibility for the confidentiality and retention of security in regards to the User's Account and all activity that arises from the User's Account. The user agrees to promptly notify Tresor of any issue regarding the safety and/or security of the User's Account. (iv) Tresor shall assume no responsibility whatsoever regarding any damages that may have been incurred from illicit use of the User's Account. (v) Users of the Services that register an Account for the use of the Services shall agree to provide complete and accurate information (hereinafter referred to as "Registration Information"), and for the maintenance of the completeness and accuracy of the Registration Information shall agree to update Registration Information when necessary. (vi) When the user wishes to delete their Account they will request to do so by sending an email listing their name, address, and phone number to onlinestore[at]tu-es-mon-tresor.com
(i) Any and all materials, including, but not limited to, images, text, logos, drawings, voice data, video data, and programs (hereinafter referred to as "Contents") posted on this Site are protected by copyrights, trademark rights, and/or other intellectual property rights belonging to Tresor, or a third party by whom Tresor has been granted licenses to use. (ii) It is forbidden to duplicate, alter, divert, distribute, present, develop, or link the Site or its Contents without prior permission from Tresor. (iii) If it is discovered that the Contents belonging to Tresor have been duplicated or diverted without a prior written consent by Tresor, or that any action in breach of Japanese or other country's copyright law has been committed, Tresor may take legal action seek legal protection. (iv) If any conflict or problem with others arises from an action in breach of the Terms & Conditions, the User of this Site shall resolve the issue at his/her own costs and responsibility, without causing any damages, expenses, or detrimental effects to Tresor.
If a User of this Site is in breach of the Terms & Conditions of this Site, or in case that Tresor incurs any losses or damages as a result of use of the Services, the User of this Site shall indemnify Tresor for any and all of these losses or damages.
16. Exemption of liability
(i) Tresor neither represents nor warrants completeness, accuracy, applicability, usefulness, or rationality of the Services to be provided through this Site. (ii) Tresor shall not be responsible to Users of this Site and/or any third party for any damages caused by the use of this Site or any modification, termination, interruption, or suspension of this Site. (iii) Tresor shall not be responsible to Users of this Site who directly or indirectly incur losses or damages, regardless of the cause or circumstances, from an action taken by Tresor in compliance with the Terms & Conditions, or in connection with the use of this Site.
17. Indemnity in regards to merchandise
(i) Except for what is provided in the preceding article, Tresor shall not be liable to any damages, detriments, and/or loss of profits that may be generated from this Service and/or Merchandise to be purchased through this Service, nor guarantee the quality, performance, compatibility with other merchandise, and other functions of this Service and the Merchandise. (ii) In the case that any of the following events occurs, Tresor, at its own discretion, may cancel and nullify the purchase agreement, and shall not be held liable for not providing the Merchandise to the purchaser: (1.) In the case that there are any difficulties in regards to delivery, such as the designated shipping address being unidentifiable. (2.) In the case a system failure occurs resulting in the inability to place an order, an order for the wrong Merchandise, or the acceptance of an excessive number of purchase offers compared to the number that can be accepted. (3.) In the case that any other event occurs that may prevent Merchandise from being provided. (iii) An offer for purchase of Merchandise made by a minor will be deemed being made under the guardians' responsibility. (iv) Tresor cannot be held responsible and shall remain exempt from all liability for physical damage to a shipment, or loss caused by delay of delivery, when conditions beyond the carrier's control are encountered during transit.
(i) Any correspondence between Tresor and each User regarding the use of the Services in principle will be made only via email to onlinestore[at]tu-es-mon-tresor.com. (i) Email addresses registered to mobile phones may not properly display the messages sent by Tresor. (iii) In the case a question in regards to interpretation of the Terms & Conditions arises, or there is a provision that is not stated in the Terms & Conditions, Tresor and the User will mutually consult the matter in good faith to reach a resolution. (iv) In the case that the consultation regarding a dispute in the preceding clause does not reach a resolution, any and all disputes in regards to the Terms & Conditions and/or the Service will be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Tokyo, Japan.