Legal - Privacy policy

1. Identity and contact details of the data controller
The web site (the “Site”) is operated by Tresor Co.,Ltd (hereinafter “Tresor”), having its registered office at 6-15-6-103 Minamiaoyama, Minato-ku, Tokyo 107-0062 Japan, in its capacity of data controller for the purposes of applicable data protection laws and regulations.

2. Data processed, legal basis and purposes of the processing
Depending on the services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), personal data concerning you (your “Data”) collected and processed by Tresor mainly includes: your family name, first name, email address, postal address and telephone number, your bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. This Data shall be collected either with your express consent, or where it is necessary for the execution of your orders (performance of a contract). Tresor will collect personal information for the following purposes: (i) to answer your questions sent via the “Contact us“ form. (ii) to enable you to create a “your account“ personal space and thereby purchase our products online. (iii) to manage any orders that you may place online and their delivery as well as the applicable warranties. (iv) to ensure the security of your online transactions, to prevent fraud and payment defaults (see our T&Cs for more details). (v) to manage and optimise the customer relationship. (vi) subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications). (vii) to make statistics. (viii) to pack and ship Merchandises. Tresor will collect personal information, to be shared with the User's credit card company, and the User's credit card issuing company for the following purpose: (i) to protect against fraudulent credit card use by third parties. Tresor will always be in compliance with applicable data protection laws and regulations, and in the handling of personal information enforce information security safety measures that work towards the prevention and correction of any possible cases of slandering, loss of, or leaks of personal information.

3. Recipients of the Data
Your Data shall be processed by Tresor. It shall not be transferred or made accessible to any third party apart from (1.) possible subcontractors of Tresor (carriers, providers of hosting and maintenance services of the Site, payment and fraud management service providers, etc.), for purely technical and logistical reasons, and (2.) in case of a reorganisation of our brand, including total or partial transfer of assets, merger, takeover, de-merger, and in general any reorganisation operation. Your Data may be disclosed to the other companies of Tresor for purposes of management and optimisation of the customer relationship, and, subject to your consent, to send you information about our offers, news and events. Finally, Tresor may disclose your Data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of its rights.

4. Transfers of Data abroad
The recipients of your Data may be located abroad, including outside the European Economic Area. Any transfer of your Data outside the European Economic Area shall only take place subject to appropriate safeguards being in place, such as contractual safeguards, in keeping with applicable data protection laws and regulations. A copy of the safeguards implemented by Tresor may be obtained by sending a request to Tresor.

5. Your rights
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable. You can also oppose the use of your Data to build up your client profile; in this case you will no longer benefit from customised offers or services. These rights may be exercised directly with Tresor by sending an email to onlinestore[at] or by sending a letter by regular post to 6-15-6-103 Minamiaoyama, Minato-ku, Tokyo 107-0062 Japan. You may be asked for proof of identity. Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each email that we send you. You can also contact us by regular post by writing to 6-15-6-103 Minamiaoyama, Minato-ku, Tokyo 107-0062 Japan.

6. Retention period of your Data
The Data that is collected and processed through onlinestore[at] shall only be kept throughout the duration of the processing of your request. It shall be deleted thereafter. Should you decide to create a client account, your identification Data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for five (5) years, Tresor shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your Data shall be destroyed. The Data concerning your orders shall in principle be kept by Tresor for a period of time that does not exceed the applicable statutory limitation periods. This Data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data(i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or(ii)  shall be destroyed if these periods have expired. Your bank account Data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident. The Data that is used for the purpose of sending you information concerning our offers, news and events shall be kept for a period of five (5) years as of the date on which it was collected or as of your last contact with Tresor. Upon expiry of this timescale, Tresor may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one (1) month following any request on your part to unsubscribe. Finally, the connection logs that are collected, subject to your consent, using the cookies and other tracers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed twelve (12) months. For more details, see our cookies policy.

7. Contact details of the data protection officer (DPO) and right to lodge a complaint
Should you have any question about the collection and processing of your Data by Tresor, please contact the data protection officer of Tresor by sending an email to onlinestore[at] You may also address any complaint to 6-15-6-103 Minamiaoyama, Minato-ku, Tokyo 107-0062 Japan, regarding the way in which Tresor collects and processes your Data.

8. Limitation of liability
Tresor Co.,Ltd does not guarantee or state that the web site is free of viruses, worms, Trojans or other types of destructive material.

9. Cookie policy
Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided. There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site. The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. Tresor does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site. Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, Tresor may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. Tresor also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites. Tresor has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data. Therefore, Tresor expressly excludes any liability resulting from the above. The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications. Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein.  Access to the site implies the acceptance of Tresor’s use of cookies for the above-stated purposes. Users will have a clear and accessible way of withdrawing that authorization. Most browsers accept cookies by default, although users can normally change their browser settings to disable this function. You can obtain more information about how to change your cookie configuration by selecting your browser and following the instructions provided.